Privacy Policy
Last modified:16 May 2024
Introduction
Zhejiang Hyxi Technology Co., Ltd (“Hyxipower”, “we”, “us” or “our”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (the “Policy”). This Policy describes how we process your personal data when you use the HYXiPOWER Website or App (together refer to the "Platform"), or use service(s) as provided by us or our affiliates (the “Service”). The Platform is designed for managing the data of photovoltaic inverter and energy storage equipment products manufactured by Hyxipower ("Product").
For specific usage or service scenarios, we may release a dedicated privacy policy to describe how to process your personal data and exercise your rights.
Please read this Policy carefully to understand our policies and practices regarding your personal data and how we will treat it. If you have any issues regarding this Policy, please contact us at psd-service@hyxipower.com.
Table of contents
1. How We Process Your Personal Data and Purpose of Processing
2. How We Share, Assign and Disclose Your Personal Data
3. Third Party Products and Services
4. How We Protect and Retain Your Personal Data
5. How We Protect Children’s Personal Data
6. International Transfers
7. Your Rights
8. Cookies and Similar Technologies
9. Changes to Privacy Policy
10. How to Contact Us
1. How We Process Your Personal Data and Purpose of Processing
We may process several types of data from you, including data that identifies you personally, such as personal name, physical address, e-mail address and telephone number, etc. (“Personal Data”). We may also process data that is about you, but individually does not identify you, such as data about your internet connection, the equipment you use to access our services and usage details. You have right to choose whether or not to provide the data we requested. However, we may not be able to provide you relevant services if you reject to provide your personal data.
1) Personal data processing details
|
Activity |
Type
of Data |
Processing
Purposes |
Lawful
Basis for Processing |
|
Platform Registration |
Regions/countries,
name, telephone number, e-mail address, operation logs, service log
information |
To
use or access to the Platform and obtain the Service on the Platform |
Consent |
|
Password Reset |
Email address, telephone number |
To
complete your request for Password Reset |
Consent |
|
Using Online Update function |
Product Serial Number (SN) |
To provide you accurate upgraded firmware package information for the
Platform |
Consent |
|
P2P Service |
IP address, MAC address, and Product SN |
To remotely manage Product on the mobile terminal |
Consent |
|
Data information generated by the product |
To provide you after sale services for the Product you purchased |
To perform contract with you and provide you
services |
2) Processing in compliance with applicable laws
Apart from the detail activities specified above, we may process your personal data which is permitted or required by applicable laws:
- Processing is necessary for the performance of a contract or in order to take steps at your request prior to entering into a contract.
- Processing is necessary for compliance with a legal obligation.
- Processing is necessary in order to protect the vital interests of data subject or of another natural person.
- Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested.
- Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of data subject, in particular where the data subject is a child.
- Other lawfulness of processing as specified in applicable laws.
2. How We Share, Assign and Disclose Your Personal Data
We may share, assign or disclose your personal data with our affiliated companies or third parties in the following circumstances:
1) Upon your explicit consent:
We may share, assign or disclose your personal data with third parties after obtaining your explicit consent or where you provide initiatively to us. You shall be fully responsible and liable for the personal data obtained from other resources or from other data subjects.
2) Trusted third parties:
We may share, assign or disclose your personal data with certain trusted third parties that perform business functions for us or provide services to us, being our subsidiaries and affiliates; or contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
3) Required by applicable laws:
We may share, assign or disclose your personal data to comply with applicable legal requirements such as court order, legal process, including to respond to any government or regulatory authority’s request or for investigations (e.g. disclosure to prevent crime or fraud, or to comply with a court order or legislation).
4) Merger, acquisition or bankruptcy:
We may share, assign or disclose your personal data where there is a merger, acquisition or bankruptcy procedure. We will require the successor who holds your personal data to continue to perform the obligations in accordance with this Policy.
5) Public Interest:
We may share, assign or disclose your personal data for public interest purpose, such as to deal with public health emergencies, or, in case of emergency, to protect the health of natural persons and the safety of their property.
3. Third Party Products and Services:
Third party’s product or service may also be integrated or embedded on our Platform, such as Google map. We cannot control over the third parties’ activities and the personal data you provide to the third parties is not governed by this Policy. Before providing your personal data to the third parties, please refer to their privacy policies and decide carefully whether to use third party’s product or service. We will not be liable for third party’s product or service in any event.
|
Google Map SDK |
|
|
Name |
Google |
|
Purpose: |
Providing third-party map services and
location-based functionalities. |
|
Type of data collected: |
Mobile device-related information: Android ID,
operating system version, device configuration, device brand and model,
application name, external storage directory. Network-related information:
Mobile network, WiFi network. |
|
Privacy Policy |
https://policies.google.com/privacy |
|
Baidu Map SDK |
|
|
Name |
Beijing Baidu Netcom Science
and Technology Co., Ltd. |
|
Purpose: |
Providing
third-party map services and location-based functionalities. |
|
Type of data collected: |
Mobile device-related information: Android ID,
operating system version, device configuration, device brand and model,
application name, external storage directory. Network-related information:
Mobile network, WiFi network. |
|
Privacy Policy |
https://lbsyun.baidu.com/index.php?title=openprivacy |
|
GeTui SDK |
|
|
Name |
Merit Interactive Co.,
Ltd. |
|
Purpose: |
Providing
message push functionality. |
|
Type of data collected: |
Mobile device-related information: Device
platform, device manufacturer, device brand, device model and system version,
OAID (Open Anonymous Identification), Android ID, Wi-Fi connection
information, carrier information, device identifiers (IDFA, IDFV). |
|
Privacy Policy |
https://docs.getui.com/privacy/ |
4. How We Protect and Retain Your Personal Data
1) Data security measures
We attach great importance to the security of your personal data. We have taken appropriate physical, technical and management security measures to prevent your personal data from accidental losses and from unauthorized access, use, alteration and disclosure. For instance, we use encryption technology to improve the security of personal data and trusted protection mechanisms to prevent personal data from being maliciously attacked.
2) The retention of personal data
We will retain your personal data for no longer than it is necessary for the purposes stated in this Policy, unless otherwise extending the retention period is required or permitted by law. To determine the appropriate retention period for personal data, we may consider the amount, nature and sensitivity of the personal data, the potential risk from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other channels. If you want to learn more about the retention period of your personal data, you may directly contact us at psd-service@hyxipower.com.
5. How We Protect Children’s Personal Data
Our Platform is not designed for children under 16 years of age, or equivalent minimum age in the relevant jurisdiction (refer to “Child” or “Children” below). If we become aware of any personal data related to Children, we will delete that Children’s personal data unilaterally, unless otherwise the processing is permitted by applicable law, explicitly consented by the Children’s parents or guardians, or deemed necessary for the protection of the Children.
6. International Transfers
Since we have affiliates around the world to offer you services and we may store your personal data on our servers located in different regions, including China, United States, Countries within Europe. In light of this, your personal data may be transferred outside the region or country where you use the Platform or Service, which may have different legal rules and level of protection on personal data. In such circumstances, we will take necessary measures to ensure that your personal data is processed in conformity with the applicable laws, including obtaining your consent to the cross-border transfer of your personal data, signing standard contractual clauses approved by the EU Commission when necessary, and taking appropriate technical security measures to safeguard your personal data.
7. Your Rights
You can send us an email at psd-service@hyxipower.com to request exercising your rights in relation to your personal data. You may also object to or request us to restrict the processing of your personal data. If we process your personal data based on consent, you may withdraw your consent at any time by contacting us at psd-service@hyxipower.com. A summary of your legal rights is set out below
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correctionof the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data by sending us email at psd-service@hyxipower.com. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your data unlawfully or where we are required to erase your personal data to comply with local law. However, for specific legal reasons, such as it is mandatory for us to retain your personal data as required by laws, we may not be able to comply with your request of erasure but we will notify you at the time of your request in such circumstance, if applicable.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your personal data which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain Platforms or services to you. We will advise you if this is the case at the time you withdraw your consent.
For security reasons, we will take steps to authenticate your identity before providing access to your personal data. You also have the right to lodge a complaint with the relevant Data Protection Authority.
8. Changes to Privacy Policy
We keep this Privacy Policy under review and may modify this Privacy Policy from time to time. If we make major changes to this Policy, we will notify you through different channels, for example, by posting a pop-out notice on our Platform to notify the major changes.
9. How to Contact Us
If you have any questions or comment on this Privacy Policy or our privacy practices, please contact us through email at psd-service@hyxipower.com, or by mail at: Zhejiang Hyxi Technology Co., Ltd. 9-10F, Building 3, Jiuyao Commercial Center, Zhuantang Street, Xihu District,, Zhejiang Province, P.R. China 310012